Hotel Coordinator - Luxury Hospitality & Guest Experience Management

Join Pro-Hygienics HR as a Hotel Coordinator in the vibrant heart of Bali and play a pivotal role in delivering world-class hospitality to our discerning guests. This dynamic position offers the opportunity to orchestrate seamless guest experiences and elevate our hotel's reputation in the luxury hospitality sector. Based in the charming town of Canggu, you'll be at the center of Bali's thriving tourism industry, working alongside a talented team to ensure every guest's stay is nothing short of exceptional.

As a Hotel Coordinator at Pro-Hygienics HR, you'll be responsible for managing and coordinating all aspects of guest services, from check-in and check-out procedures to special requests and room upgrades. You'll work closely with housekeeping, food and beverage, and other departments to ensure a harmonious and efficient operation. With a strong focus on guest satisfaction, you'll be the bridge between our guests and the hotel's services, ensuring their needs are met with a personal touch.

This is an exciting opportunity to be part of a growing company in the hospitality industry, where your expertise and dedication will be instrumental in shaping the future of luxury hospitality in Bali. If you're passionate about creating unforgettable guest experiences and have a proven track record in hospitality management, we invite you to apply and join us in making Pro-Hygienics HR a leader in the luxury hospitality sector.

📋 Tanggung Jawab Pekerjaan

• Manage and coordinate guest check-in and check-out processes, ensuring a seamless and efficient experience for our guests.
• Oversee and maintain high standards of housekeeping, ensuring all guest rooms and public areas are clean, well-maintained, and ready for our discerning guests.
• Collaborate with the food and beverage team to ensure timely and accurate delivery of room service, special requests, and event catering.
• Monitor and manage inventory levels of guest amenities, linens, and other consumables to ensure optimal stock levels and minimize waste.
• Coordinate with local vendors and service providers to ensure the smooth operation of various hotel facilities and services.
• Implement and enforce hotel policies and procedures to ensure a consistent and high-quality guest experience.
• Provide exceptional guest service, addressing any concerns or issues promptly and professionally.
• Stay up-to-date with industry trends, best practices, and new technologies to continuously improve our guest experience offerings.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 3 years of experience in a similar role within the hospitality industry, with a proven track record of success.
• Strong knowledge of hotel operations, including front office, housekeeping, food and beverage, and event management.
• Excellent communication, interpersonal, and organizational skills, with the ability to work well under pressure and manage multiple tasks simultaneously.
• Proficiency in using hotel management software, such as PMS (Property Management System) and CRM (Customer Relationship Management) systems.
• Familiarity with local regulations, laws, and best practices in the hospitality industry.
• Ability to work well in a team environment and collaborate effectively with various departments.
• Passion for creating exceptional guest experiences and a commitment to delivering world-class hospitality services.

🛠️ Keahlian

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